What is the MOQ for an OEM or ODM order?
MOQ depends on the selected model and customization scope. Share your requirements with our team to confirm the quantity for your order.
What is the sample lead time?
For in-stock products, the typical sample lead time is 7–15 days. Samples involving customized features are scheduled after project assessment.
What is the lead time for an order?
The typical order lead time is 6–8 weeks for products with standard specifications. The schedule for customized projects is confirmed after assessment.
Which technical options require project assessment?
Display language, functional parameters, firmware and communication interfaces require project assessment. Feasibility, scope and timing depend on the selected platform and requirements.
When is logo branding completed?
Logo branding is completed at our factory before dispatch, according to the requirements confirmed for your order.
How do we confirm certification requirements?
Available documentation and certification applicability depend on the selected model and target market. Confirm the required documents with our team before ordering.
What warranty and technical support are provided?
Our standard warranty period is two years. We provide remote technical support to help assess product issues.
Are replacement spare parts included?
Related replacement spare parts are included with the shipment for approximately 2% of the ordered units. For example, an order of 1,000 inverters includes related spare parts for around 20 units. The specific parts list is confirmed with the order.